Refund and Returns Policy

Effective Date: 01 August 2025

Customer satisfaction is at the heart of everything we do at LIVIKON. While we take utmost care to deliver premium-quality products, if you’re not fully satisfied, we’re here to help.

✅ 1. Return Eligibility

Due to the nature of personal care, hygiene, and therapy products, returns are accepted only under the following conditions:

You received a damaged, defective, or wrong item
The product is unopened, unused, and in its original packaging
The return request is raised within 48 hours of delivery

📦 Used or hygiene-sensitive items like massagers, rollers, or spa tools cannot be returned once opened — unless found faulty or damaged.

🚫 2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

Products that have been used or unsealed
Personal care items (like facial rollers, massagers) once used
Gift cards or promotional/free items
Custom/personalized items (e.g. engraved, gift-wrapped)

📸 3. Return Process

To initiate a return:

Email us at support@livikon.com within 48 hours of delivery
Mention your order number and attach clear images/videos of the issue
Our team will verify the claim within 24–48 hours
If approved, we’ll arrange a reverse pickup or request you to ship the item

🚚 Reverse pickup availability depends on your pin code. If not serviceable, we may ask you to self-ship the item and reimburse courier charges.

💰 4. Refund Policy

Refunds are processed only after the returned item passes quality inspection
Refunds are issued via the original payment method within 5–7 working days
For COD orders, we will request your UPI ID or bank details for refund processing

💡 In case of partial return of a combo/bundle, refund will be calculated proportionally.