Privacy Policy

Effective Date: 01 August 2025

At LIVIKON (https://livikon.com), we deeply value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you visit or make a purchase from our website.

🔐 1. Information We Collect

We collect the following types of personal information:

Personal Identifiable Information (PII):
Name, phone number, email address, shipping/billing address.
Payment Information:
Payment mode (UPI, Card, Wallet, etc.) via secure third-party gateways. We do not store your card or banking credentials.
Device & Technical Data:
IP address, browser type, operating system, pages visited, time spent — collected via cookies and analytics tools.
Communication Data:
Your feedback, emails, WhatsApp interactions, reviews, or other customer support messages.

📦 2. How We Use Your Information

We use your data for:

Processing and delivering your orders
Providing order status updates and shipping tracking
Improving our website, services, and customer experience
Sending promotional offers, product updates (only if you opt in)
Preventing fraud and ensuring website security

👥 3. Sharing of Your Information

We do not sell or rent your personal information. We only share it with:

Trusted third-party logistics/courier partners
Payment gateways (e.g., Razorpay, PhonePe, Paytm)
Marketing tools (e.g., WhatsApp via AiSensy, email providers) — only if you’ve opted in

All partners are GDPR-compliant and follow secure data handling practices.

🍪 4. Cookies & Tracking

We use cookies to:

Store user preferences
Monitor site performance
Offer a personalized experience

You can manage cookie settings from your browser at any time.

✉️ 5. Your Rights

You have the right to:

Request access to your stored personal data
Request correction or deletion of your data
Withdraw consent at any time
Unsubscribe from promotional messages

You can raise any request by emailing us at support@livikon.com.

🛡️ 6. Data Security

We implement industry-standard encryption, firewall, and security protocols to protect your data. However, no online system is 100% secure — so we also encourage you to use strong passwords and avoid sharing OTPs or card details unnecessarily.

🧒 7. Children’s Privacy

Livikon does not knowingly collect personal information from children under 13. If you believe we may have accidentally done so, please contact us for prompt deletion.